Location camping-car Auxerre (14)

Pour une première expérience en camping car, notre séjour fut très satisfaisant et agréable. Que ce soit le loueur ou le vehicule louer, tout était conforme à ce qui avait été proposer à la réservation. Le camping car c'est: pouvoir visiter les pays en toute liberté, sans les contraintes d'un voyage organisé ou autre. Je recommande vivement ce loueur pour son acceuil chaleureux, sa disponibilité et son professionnalisme.

The vehicle is advertised as 6 berth but really it sleeps 4 and maybe 2 kids under 6. They ask you to pay 100 euro for preparation of the vehicle cleaning etc. But on the return of the vehicle you must replenish everything and clean the vehicle inside out. So what do you pay for? Those are not brand new vehicles a lot of parts are plastics such as toilet,handles to lock different doors. They get a lot if use. I got in to my campervan tried to open a side door a bit of plastic fell off and that costs 80 euros!!!!! It should be the owners duty to maintain the vehicle properly and not count that the next person who will rent the car will pay for things. Also when you are on the go you can not hear DVD player and the picture is blured. All in all unexpected extras are very costly and things you look forward to as sleeping arrangements, tv, DVD, dissappointig. +++++ Kommentar des Vermieters zu dieser Bewertung: I allowed customers to go on their trip without paying the balance payment because their credit card did not work properly. So I took a risk, letting them go without doing the full payment. Usually the balance payment is to be paid 30 days before pickup but we made an exception for these clients as they really wanted to pay via credit card. Moreover, they brought a big dog with them, even if they never mentioned that they would have a pet with them, it took us 4 hours to clean the whole motorhome and we did not charge any extra to this customer. These customers also broke a lock without admitting it. In order to avoid conflict we also did not ask for any refund for this part, even if it was in total 80 € + handwork. It's the first time I have complains about our vehicles or our services, and I cannot be more disapointed knowing everything we did for these customers, but some customers seems not to be honest. When they dropped off the vehicle these customers were super happy about their trip and then once they left such a comment.

Pour une première expérience, excellente impression, concernant la location, la mise à disposition ainsi que les explications détaillées de notre loueur, sur le fonctionnement et l’utilisation du véhicule. Véhicule en très bon état et parfaitement entretenu, qui nous a permis de voyager sereinement et d'effectuer sans encombre une grande boucle de 4500 kms en passant par Constance, Prague, Budapest, Venise, Florence, et Pise. Expérience réussie et à renouveler dès que possible.